SHIPPING + DELIVERY 

Orders that are local (Hamilton, Stoney Creek, Binbrook & Grimsby) will be personally delivered (additional $8). Delivery outside of local range will be additionally more. 

If you wish to arrange pick up, that is an option as well.

All orders are sent with UPS. Orders within Ontario should arrive within 1-3 business days after shipping date. Orders that are out of province could take up to 5-7 business days after shipping date. International shipping could take 7-15 days.

You will receive all relevant tracking information once we have shipped your purchase. 

PAYMENT + PRIVACY

We currently accept payment via Credit Card, PayPal. We also accept Etransfer. That option is for email orders or Instagram orders ONLY. 

Alchemist Flames does not receive any of your credit card details when you pay. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.

REFUND POLICY

 

R E T U R N S

 

We do not accept any refunds or exchanges.

All sales are final.

Please be aware each candle is handmade & poured by Alchemist Flames, not factory made. So discoloration (frosting, which is common in soy wax & natural), & imperfections are inevitable. We are not required to replace candles that we believe are imperfections not damaged. Our crystals are a creation from our beautiful earth, therefore they are also different in their own way & are perfectly imperfect. 

We are not required to replace or refund any orders that are damage due to shipping, all orders are sent with ample protection to prevent any damages.